How to Find the Best Referral Agent

If you're faced with the daunting challenge of helping a senior loved one find medical assistance after an injury or choose a senior living community to move to, you're not alone. Daphne Davis from Pinnacle Senior Placements in Seattle, Washington joins Suzanne Newman on the Answers for Elders Radio Show to talk about finding a referral agent to help answer those questions.Daphne says, "I have 25 years of being able to see some patterns in this industry of housing and care for elders and seniors. What I'm seeing now is a lot of hesitation and people not sure who they can trust. I'm seeing families come to me and say, 'I just don't have enough information. Why are people not telling me what's going on with my mom or dad? I don't know what direction to go.' It used to be this way Medicare covered X, Y, and Z, and now I'm finding out they don't cover that anymore..."If you think of a hospital and what used to happen there was, you had something get diagnosed or responded to in the E.R., you had some time to recover. If you have surgery, you have some time to recover. That's not the case anymore. Now they ship you off to rehab... and, well, what's rehab, what's skilled nursing, what is this? And what can I expect there?"Do I take mom home? Do we do in-home care? Do we contract through our insurance, Medicare insurance? Do I have P.T.A. and speech therapy come in? Do I go to an assisted living? Physical therapy or occupational therapy? Or do I look at assisted living?"Daphne adds, "What are you going to get when you have chosen someone to help you, whether it be in a referral agency, or a moving company, or an elder law attorney? I'm really looking forward to talking about the subject of, what do you look for in a referral agent? We do have referral agents available nationwide. Each state has their own requirements of what a referral agent can and can't do. And some states are more sophisticated about having requirements in terms of how to run their business. "In general, I get to come in, hear the story, do some research, go on a tour, show you what's available out there, and then you, the family, have some guidance to make an informed decision."Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Learn more:Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne DavisCheck out our affiliate podcast Alzheimer’s Speaks.