How to Focus on the Problem, Not the Solution by Spotify PM

Cindy Chen has over 8 years of experience in Product and UX across SaaS, ad-tech, Telecomm, Fintech in B2B and B2C markets. She is currently a Product Manager at Spotify. In this episode, we will be talking about the five why’s - a tried-and-true method to effectively uncover user needs, leveraging the JTBD framework, and defining success metrics with your customers from the beginning.This episode was brought to you by Lucid:The Lucid visual collaboration suite makes it simple to get work done as a team. Join over 30 million users to see and build the future with Lucidchart and Lucidspark. It all comes down to effective collaboration. Brainstorm, plan your strategy and diagram the details to get your next project across the finish line faster. With Lucid, it's easier than ever to turn ideas into reality.Get the FREE Product Book and check out our curated list of free Product Management resources hereSocial Links:Find out more about Product School hereFollow our Podcast on TikTok hereFollow Product School on LinkedIn here