How To Gain Influence With Anyone with Chris Voss | Unlocked with Michelle Delamor

What if the skills used to negotiate with hostage takers could make you a better leader, entrepreneur, salesperson, and communicator? In this episode of Unlocked, Michelle Delamor sits down with former FBI lead hostage negotiator Chris Voss, bestselling author of Never Split the Difference, to uncover the communication strategies that helped save lives and now help leaders negotiate better deals, build trust faster, and influence anyone. Chris shares incredible behind-the-scenes hostage negotiation stories, explains why most people completely misunderstand empathy, and reveals practical techniques you can use immediately in business, relationships, and high stakes conversations. Whether you're negotiating a million-dollar deal, leading a team, closing a client, or simply trying to communicate more effectively, this conversation is packed with actionable insights. In this episode: • The FBI communication technique that instantly builds trust • Why naming emotions is more powerful than giving advice • How to influence people without manipulation • The biggest negotiation mistakes people make • The psychology behind difficult people and bad clients • How to know when to walk away from a deal • The "Late Night FM DJ Voice" that instantly calms people • Lessons from real hostage negotiations that apply to business If you enjoyed this conversation, be sure to like, subscribe, and share it with someone who wants to become a better communicator and negotiator.