How to Get the Best Out of Your Website Agency with Sanya Ristic and Janis Thomas

from eCommerce MasterPlan · host Chloë Thomas

Sanya Ristic is the Director of Innovation and Client Relations at illuminise, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C. AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show! Tune in to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success. Hit PLAY to hear: How a web agency-client relationship turned into true partnership 🤝 The one mindset shift that changed everything for Sanya’s agency Why your developers should be talking directly to you 👀 A real-world example of going from 10s to 2s page load time ⚡ What makes advertorials a secret SEO weapon 🔍 The emotional (yes, emotional!) side of eCommerce collaboration 💬 Key timestamps to dive straight in: [03:40] "Finding Mr. Right Unexpectedly" [08:15] Successful Website Outsourcing Experience [09:49] Client-Agency Collaboration Dynamics [13:52] Psychologically Safe Agency Relationship [18:14] Break Down Communication Silos [21:02] Podcast Insights: Navigating Business Relationships [22:25] Listen to Sanya and Janis’ Top Tips! [27:31] Find out more about illuminise https://www.illuminise.com/ Episode sponsored by illuminise. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together https://www.youtube.com/watch?v=ENFydeUcwQk . Fix your ads with Alvie. Go to https://ecmp.info/alvie and note ‘eCommerce Masterplan’ when you book a demo to enjoy a 3 months free trial.--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

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How to Get the Best Out of Your Website Agency with Sanya Ristic and Janis Thomas

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This episode was published on August 25, 2025.

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