How to Give Better Feedback

Show Notes for Podcast Ten of seX & whY Host: Jeannette Wolfe Guests: Adam Kellogg, Associate residency directory and medical education fellowship director UMMS - Baystate and Mike Gisondi, Vice-chair of education at Stanford Topic: How to Give Better Feedback What is bad feedback - Vague Nonactionable Feedback on non-malleable attributes - like gender, age Sandwich model Done in public place in front of peers Know what role you are playing (from Thanks for the Feedback) Cheerleading: encouragement Coach: real time pointers Evaluator: comparison of performance to peers or expected benchmark We are most effective giving and receiving feedback if expectation of roles match up - ie a novice putting in their first central line needs a coach not an evaluator. Radical Candor- Develop as a Leader and Empower your Team by Kim Scott Caring personally Challenging directly Feedback formula by Lisa Stefanar KSE leadership Ask permission State intention (be a better doctor) State behavior Describe impact Inquire about learner experience Identify desired change General tips Feedback is also received best if the learner has a sense of belonging and a believe that you recognize their potential Is it the right time (asking them helps) Praise in public, give tough feedback in private Label it - as in "I'd like to give you feedback, is now a good time?" If you anticipate that you might get emotional during feedback, prepare and practice a response. For example, "I obviously have a powerful response to this information could we please take a 5 min break and regroup" Emphasize your desire to hear feedback If needed ask for clarification If you are giving feedback and the other person becomes emotional Consider using "Name and Tame strategy "Last time I gave you feedback, I noticed that you did…….. and I have to tell you, honestly now I'm a little more hesitant. As I want you to be the best doc you can be, is there a particular way that would work best for you to receive feedback?" Switch-tasking- many times conversations can change Recognize which conversation you are going to tackle The one about a specific behavior The one about an emotional tag Suggested books Thanks for the Feedback- Douglas Stone Sheila Heen Radical Candor by Kim Scott Articles by Mike Gisondi and Lisa Stefanac and the Feedback Formula https://icenetblog.royalcollege.ca/2018/10/02/the-feedback-formula-part-1-giving-feedback/ https://icenetblog.royalcollege.ca/2018/10/23/the-feedback-formula-part-2-receiving-feedback/ Wise feedback intervention: https://www.apa.org/pubs/journals/releases/xge-a0033906.pdf Harvard Business School article on gender differences in receiving feedback https://hbr.org/2016/04/research-vague-feedback-is-holding-women-back Harvard Business School article with deals with managing emotional response to feedback https://hbr.org/2016/09/how-to-give-feedback-to-people-who-cry-yell-or-get-defensive