How to Give Critical Feedback That Actually Lands

Episode 14 of The Manager's Hour tackles the hardest part of any manager's job: delivering critical feedback that changes behavior without destroying the relationship. Lucas and Luna examine the 2013 study by the Center for Creative Leadership that found 74 percent of managers avoid these conversations entirely. They break down the 'SBI model' — Situation, Behavior, Impact — developed by the Center for Creative Leadership, and walk through a real example from a marketing team. They discuss why 'sandwich feedback' backfires, how timing matters more than phrasing, and what to do when the employee gets defensive. The hosts also share a counterintuitive finding: the best performing teams report receiving the most critical feedback, not the least. By the end, listeners will have a concrete framework to use in their next one-on-one. #CriticalFeedback #Management #Leadership #SBI #FeedbackFramework #DifficultConversations #Performance #TeamBuilding #ManagerSkills #EmployeeDevelopment #CenterForCreativeLeadership #SandwichFeedback #Business #LeadershipDevelopment #FexingoBusiness #BusinessPodcast #TheManagersHour #PeopleManagement Keep every episode free: buymeacoffee.com/fexingo