How To Greet A Customer

Episode 259 of the Retail Today with Bob Phibbs, The Retail Doctor podcast, hosted by Retail Today with Bob Phibbs, the Retail Doctor, titled "How To Greet A Customer" was published on October 25, 2021 and runs 1 minutes.

October 25, 2021 ·1m · Retail Today with Bob Phibbs, The Retail Doctor

0:00 / 0:00

Summary

One of the most important ways to gain trust with a customer is to look them in the eyes and say the right greeting. But if you've never been trained, you probably just say, "Can I help you?" or "How are you today?" Both of those are bad. Say this instead.

Episode Description

One of the most important ways to gain trust with a customer is to look them in the eyes and say the right greeting. But if you've never been trained, you probably just say, "Can I help you?" or "How are you today?" Both of those are bad. Say this instead.

Share this episode

Similar Episodes

Real Time Response Is Redefining Retail Safety

Mar 25, 2026 ·9m

From Boise to the Western States: Building a Real Network to Fight ORC

Mar 13, 2026 ·16m

Talking with Jeremy Fox-Geen, CFO of Circle

Mar 3, 2026 ·41m

Crypto Is Reshaping Organized Retail Crime

Feb 27, 2026 ·23m

Arizona’s ORC Playbook

Feb 13, 2026 ·14m

Top 10 Lessons from 2025

Jan 30, 2026 ·6m

Similar Podcasts

Resolve - Stories from a Stop Start Nation Swivol Media Who and what we are today is a reflection of our resolve in the past. When faced with challenges that seem like the end of the road, both individuals and organisations have to dig deep to find a new source of purposefulness and determination in order to survive.The Resolve Podcast focuses on real people, leaders, and organisations whose grit and ingenuity have helped them navigate pressures and challenges that would send many of us packing. Hosted by Amanda Reedy, our first series, Stories from a Stop / Start Nation, aims to tell genuine Australian stories of the impact of the Covid-19 pandemic across a range of sectors, including retail, hospitality, education, health, and the arts. Hosted on Acast. See acast.com/privacy for more information. Talking Banking Matters McKinsey & Company Hear conversations covering the full spectrum of today's global financial services industry with industry leaders including payments, fintech, retail banking, and beyond. Get insight from peers who are tackling top-of-mind business challenges to lead their companies’ growth and transformation. Retail's Most Wanted Retail's Most Wanted Retail’s Most Wanted takes a deep dive into the world of organized retail crime, and how retailers and policymakers are fighting against today’s organized crime syndicates. Each episode takes you inside the most recent headlines related to ORC as we talk with attorneys general and retail security specialists, giving us an inside look at what they’re up against and how they are fighting back. Not Another Investment Podcast Edward Finley With all the noise created by a massive retail investment sales “machine”, it can be really hard to grasp what's going on in markets today. Not Another Investment Podcast provides a fresh perspective on investing; not through opinion and anecdotes but by translating rigorous scholarship, data, and theory in a way that's understandable to everyone.Understand investing beyond the headlines with Edward Finley, sometime Professor of Finance at the University of Virginia and veteran Wall Street investor.

URL copied to clipboard!