How to Handle Customer Complaints (E74)

from Business of eCommerce · host Charles Palleschi

Do's Get close to the problemDon't just listen, have empathySlow down.Get the full picture. Listen.Finally… offer a solutionVerify Don'ts Don’t be passive-aggressiveDon't use cliché - "What I'm hearing is"Rush to solve the problemRush to offer cash/refunds Sponsors: Drip - Get a 60 day trial of Drip using this coupon code!Spark Shipping - eCommerce Automation

What this episode covers

Do's * Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify Don'ts * Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds Sponsors: * Drip - Get a 60 day trial of Drip using this coupon code!* Spark Shipping - eCommerce Automation

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How to Handle Customer Complaints (E74)

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This episode is 14 minutes long.

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This episode was published on May 7, 2019.

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