How to Handle Customer Complaints (E74)

Do's Get close to the problemDon't just listen, have empathySlow down.Get the full picture. Listen.Finally… offer a solutionVerify Don'ts Don’t be passive-aggressiveDon't use cliché - "What I'm hearing is"Rush to solve the problemRush to offer...

An episode of the Business of eCommerce podcast, hosted by Charles Palleschi, titled "How to Handle Customer Complaints (E74)" was published on May 7, 2019 and runs 14 minutes.

May 7, 2019 ·14m · Business of eCommerce

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Summary

Do's * Get close to the problem* Don't just listen, have empathy* Slow down.* Get the full picture. Listen.* Finally… offer a solution* Verify Don'ts * Don’t be passive-aggressive* Don't use cliché - "What I'm hearing is"* Rush to solve the problem* Rush to offer cash/refunds Sponsors: * Drip - Get a 60 day trial of Drip using this coupon code!* Spark Shipping - eCommerce Automation

Episode Description

Do's Get close to the problemDon't just listen, have empathySlow down.Get the full picture. Listen.Finally… offer a solutionVerify Don'ts Don’t be passive-aggressiveDon't use cliché - "What I'm hearing is"Rush to solve the problemRush to offer cash/refunds Sponsors: Drip - Get a 60 day trial of Drip using this coupon code!Spark Shipping - eCommerce Automation

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