How to Handle Customer Complaints (E74)

from Business of eCommerce · host Charles Palleschi

Do's Get close to the problemDon't just listen, have empathySlow down.Get the full picture. Listen.Finally… offer a solutionVerify Don'ts Don’t be passive-aggressiveDon't use cliché - "What I'm hearing is"Rush to solve the problemRush to offer cash/refunds Sponsors: Drip - Get a 60 day trial of Drip using this coupon code!Spark Shipping - eCommerce Automation

Episode metadata supplied by the publisher feed · Published May 7, 2019

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How to Handle Customer Complaints (E74)

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