How To Handle Customers Returning with the Same Problem
Clients reinfected their computer? Here is how to handle customers who come back with the same problem shortly after you fixed their computers. Discussion: 00:20 - A client returns with the same issues you already solved 00:55 - Always offer to look at their computers and not argue 01:48 - Two possible options you can do 01:58 - Solve the issue with no charge and advise them 02:33 - Tell the customer outright about their browsing habits 03:10 - Ask them to leave reviews when they leave happily 03:50 - Decide if customers are worth keeping 04:00 - Podcast Summary
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This episode is 4 minutes long.
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This episode was published on October 7, 2015.
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