How to Handle Refund Requests (and Other Tricky Conversations)

This week I’m trying something new: I’m unpacking an email exchange from my own Yoga business and drawing 2 tips out for you on how to better handle snarky customer service requests. Let me know what you think about this, and whether case studies should be a repeat event. Also diversions into Jay Shetty, becoming a monk and me accidentally hitting Ana Forrest in the face. Enjoy!The Abundant Yoga Teacher Retreat 2025 is now open for registrations! And this will be THE VERY LAST ONE. Learn more here: https://www.amymcdonald.com.au/retreatsSupport the show by making a monthly $5 contribution here: www.patreon.com/AmyMcDonald