How to Handle the One Tenant Who Calls You Every Day | Episode 50: I Own a Shopping Center, Now What?

We’re always told to be responsive - but can you be too responsive? In this milestone 50th episode, I share when rapid response is a superpower in leasing… and when it actually backfires. From texting prospects on planes to responding to market study calls, she outlines when responsiveness builds trust - and when it trains tenants to abuse it.I also share my policy for returning broker calls, handling problem tenants, and even paying vendors fast to earn loyalty. But for those few tenants who call every day with non-issues? I explain exactly why not calling back immediately is the right move.Key Insights:✔️ Text-for-info signs increase lead response, even mid-flight✔️ Always return broker and vendor calls—it pays off long term✔️ Pay vendors quickly to get prioritized in return✔️ Some tenants use quick replies to demand excessive attention✔️ It's okay to delay responses to problem tenants—set boundaries✔️ Responsiveness should be strategic, not reactiveEven though responsiveness is key to great landlord-tenant relationships, knowing when to pause is just as powerful. This episode gives you permission to protect your time—and train your tenants to respect it.