Your Managers Aren’t Trained: How to Handle Difficult Conversations | Reggie Shropshire

Send us Fan MailMany founders promote capable employees into management positions without ever teaching them how to manage.The predictable result is managers who avoid difficult conversations, become aggressive when pressure builds, or repeatedly escalate people problems back to the owner.In this episode, Peter Boolkah speaks with business coach Reggie Shropshire about handling difficult conversations with empathy, clarity and firmness.Reggie explains why a manager’s responsibility ultimately comes down to two things: results and retention. Both become considerably harder when managers do not understand their people or know how to address poor performance without making the conversation personal.You’ll discover:Why managers need to know what motivates their peopleHow strong relationships make honest conversations possibleWhy power, control and aggressive management no longer workThe difference between being friendly with employees and being their friendWhy managers must not depend on employee approvalHow helping employees achieve their goals improves motivationWhy management should be treated as a professionHow to focus difficult conversations on behaviour, skills and outcomesWhy management training is essential for reducing founder dependencyWhen managers cannot manage, the founder remains the company’s chief problem-solver, disciplinarian and escalation point.Developing managers who can handle uncomfortable conversations is, therefore, not simply an HR exercise. It is part of building a business that can operate without depending on its owner for everything.CONNECT WITH REGGIE SHROPSHIREWebsite: https://reggieshropshire.actioncoach.com/LinkedIn: https://www.linkedin.com/in/coachreggieCONNECT WITH PETER BOOLKAHWebsite: https://www.boolkah.comLinkedIn: https://www.linkedin.com/in/boolkahInstagram: https://www.instagram.com/pboolkah/Facebook: https://www.facebook.com/BoolkahX: https://twitter.com/boolkahABOUT PETER BOOLKAHPeter Boolkah is a business coach, author and speaker who has spent more than 20 years helping business owners build stronger, more valuable businesses that do not depend on them for everything.He is the creator of The Hamster Wheel Trap® and author of Your Business Sucks: Build a Business That Works Without Destroying Your Life.Peter works with founders and leadership teams on the issues that ultimately determine whether a business creates freedom or becomes another job: leadership, founder dependency, people, profit, execution, scaling, exit readiness and enterprise value.His approach is direct, practical and built around one simple question:Do you own the business, or does the business own you?Learn more at https://www.boolkah.com