How to hold agency employees accountable

Agencies are fundamentally a people business, but managing people is always a challenge. How do you get the best performance and the right results for clients? And what do you do when an individual falls short? That's topic that Chip and Gini explore on this week's episode. It all stemmed from a post on Reddit asking about "consequences" for agency employees. While the hosts don't like that term, the concept is still an important one to explore.