How to Implement Customer Success Standards Across a Global Organization with Catherine Blackmore of Oracle

When it comes to customer success, you have to focus on your internal culture. As I've said before, what's on the inside shows up on the outside.  Given this concept, how do you develop your team, evaluate them, and put them in a position to succeed? In today's conversation, Catherine Blackmore, Global Vice President of Customer Success at Oracle, walks us through the evolution of the purpose of customer success.