How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Though he's only been in this position for less than a year, Shawn is responsible for improving the experience of the hospital which spans both patient and caregiver experience, and the overall quality and safety aspect of the center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare and tactics that are helping him implement a CX transformation. Get more info at customerbliss.com/cb107