How to improve trust and safety online (with Clara Tsao)

Trust is a binding agent for society, but the internet was not designed with trust or user safety in mind. And today, trust in the online ecosystem seems to be at a low. How can we reverse this trend? Many tech companies have trust and safety professionals working behind the scenes on complex issues like content moderation, disinformation, and user privacy. To help unify these efforts and establish best practices, Clara Tsao co-founded the Trust & Safety Professional Association after serving as the Department of Homeland Security’s Chief Technology Officer from 2016–2019. On this episode, Clara joins Shane to explain how the trust and safety industry operates, and how her organization is tackling the challenges of the digital age.