How to increase revenue for your accommodation business = Guest Communication - Tyann Hammond

Welcome back to The Accommodation Show, we are officially in Season 14 ! This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how thoughtful communication with a guest can have a real impact on both guest satisfaction and business profitability. Guest communication is the backbone of hospitality. Whether you're running a quaint bed and breakfast or a bustling hotel chain, the way you engage with your guests can significantly influence their overall experience and their decisions to spend more, extend their stay, or even return. Tyann joins us to share invaluable insights from a recent study that sheds light on the dos and don'ts of guest interactions. By tuning in, you'll gain a deeper understanding of how strategic communication can transform your guest relations into a powerful tool for business growth. SHOW LINKS: TouchStay Digital Guidebooks: www.touchstay.com #BetterGuestCommunication #HospitalityGrowth #GuestExperience In this episode, we discuss: 00:00 - Who is Tyann Marsink Hammond and What Can You Learn From Her? 03:06 - Why is Guest Communication Critical in Vacation Rentals? 06:01 - How Many Messages Should You Send to Your Guests? 09:20 - Can Effective Communication Increase Guest Spending? 13:03 - How Does Quality Communication Affect Guest Reviews? 19:52 - What Role Does Personalization Play in Guest Communication? 24:01 - How Can Communication Strategies Benefit Other Service Industries? 27:41 - Where Can You Find the TouchStay Guest Communication Study? ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of the use of this content. Actions taken should be based on your personal due diligence. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.