EPISODE · Nov 13, 2025 · 11 MIN
How to Keep Call Logs in Home Health & Hospice
from The Home Health Consultant · host The Home Health Consultant
Call Logs Can Cost You Referrals (and Get You Cited at Survey)📞 Do you know if your agency is answering calls after hours?In this episode, our co-founder Mariam Treystman breaks down:• What call logs are and why they’re essential for home health & hospice• How unanswered calls = missed referrals (and possible deficiencies)• What accrediting bodies like ACHC expect to see in your logs• How to track responsiveness, on-call coverage, and performance patterns• Tips for setting up a compliant and effective call monitoring system💡 Whether you’re running your own on-call system or using a service, this is one compliance log your agency needs to be aware of.👉 Like, subscribe, and share this with your admin or QA. One small oversight here could lead to lost business or a survey citation. 📬 Want tools like this in your inbox? Subscribe to our newsletter: https://thehomehealthconsultant.com/newsletter-sign-up
What this episode covers
Call Logs Can Cost You Referrals (and Get You Cited at Survey)📞 Do you know if your agency is answering calls after hours?In this episode, our co-founder Mariam Treystman breaks down:• What call logs are and why they’re essential for home health & hospice• How unanswered calls = missed referrals (and possible deficiencies)• What accrediting bodies like ACHC expect to see in your logs• How to track responsiveness, on-call coverage, and performance patterns• Tips for setting up a compliant and effective call monitoring system💡 Whether you’re running your own on-call system or using a service, this is one compliance log your agency needs to be aware of.👉 Like, subscribe, and share this with your admin or QA. One small oversight here could lead to lost business or a survey citation. 📬 Want tools like this in your inbox? Subscribe to our newsletter: https://thehomehealthconsultant.com/newsletter-sign-up
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How to Keep Call Logs in Home Health & Hospice
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