How to Keep Your Customers w/ Diana De Jesus (Catalyst)

Diana is a Customer Success Strategist for Catalyst, a platform that helps Customer Success Managers proactively take the right actions to prevent churn. As you can imagine, this episode is all about Customer Success and why it's so important for businesses today. There are infinite options available for buyers, and just because they sign with you doesn't mean they'll stay with you. We chat about how to scale a Customer Success program, the problem with most customer health scores, and how Catalyst is becoming synonymous with their niche. Follow Diana: https://www.linkedin.com/in/dianadejesus/ Continue the conversation with me: LinkedIn | TikTok | Twitter This episode is brought to you by The Competitive Playbook (hey, that's me! 😀): The Competitive Playbook The Competitive Playbook has helped 50+ founders, product marketers, and enablement professionals build or optimize their Competitive Intel programs. Learn more about why folks from Slack, Metadata, Zendesk, Highspot, and more are using the course to build healthy competitive programs at competitiveplaybook.com.