How to Lead a Successful Customer Experience Transformation in the Telecom Industry

"I think the power of collaboration and people talking together and sitting together shouldn't be underestimated," says  Charlotte Dunsterville, Chief Customer Officer of Sure International Telecom, a mobile, fixed and enterprise telecommunications supplier in Guernsey, Jersey and the Isle of Man, part of the Batelco (Bahrain Telecom) Group of companies. In this episode, Charlotte and I talk about how she united the C-Suite and other departments within Sure International to implement a customer experience program, and how her background in customer service and experience helped her be the transformative leader she is today. Get more information and show notes at customerbliss.com/cb93