How to Leverage Your Past to Prepare You For a Customer Experience Role

If you look back on your career journey, do you recognize specific skills and experiences that paved the way for you to succeed in your current role?  In today's episode, I revisit conversations with two CX leaders in healthcare, who share how their past shaped success in their current roles. Geeta and Jackie also share tactics and strategies that helped them prioritize and assess the initial work to be done when first stepping into their roles.