How to listen for difference rather similarities

Paul Nadeau is a highly decorated former police detective, hostage negotiator and international peacekeeper.  He shares the story of how a terrorist saved his life, and why the cost of not listening can be fatal. Learn how to ask the right questions and build rapport. Paul says that at the core, hostage negotiation and crisis negotiation is listening. Opening a space for them to speak and making people feel heard. Learn how Paul was able to truly connect with a man who terrified his other police colleagues. By asking people to speak and really listening - Paul has learnt that people are more like us than they are different. Listen for Free