How To Maintain & Nurture Long-Term Repeat Clients

In this solo episode, Alex shares a powerful secret – how he and Pooh turn one-time customers into long-term clients that dependably generate consistent revenue for them. You only need a handful of repeat clients to build a business that pays all of your bills and becomes a six-figure enterprise. The contents of this episode is going to make a massive difference to your business if you take all this stuff on board. THE AIRBNB BLUEPRINT CONSULTANT - CONTACT US https://welcome.airbnbblueprint.co.uk KEY TAKEAWAYS Anyone can turn a one-time customer into a long-term client. How well you onboard a new client has a huge impact on whether they come back to you for more rooms or houses. Building trust is the key to enjoying a fruitful long-term business relationship with your customers. Get back to people fast, within 5 mins is ideal. Have a range of different properties on your list of possibilities. Care a bit more, ask questions to uncover their true needs e.g. Do you need parking? Once everyone has checked in, send them a quick message to check everything is OK. Be clear about billing and stick to the terms and conditions. The more open you are the more honest and trustworthy they will think you are. Stay on the radar of your former clients. Alex shares several ways to do this without being overbearing or annoying. Using the techniques Alex & Pooh teaches you will be able to build a strong funnel that enables you to turn a single sale into repeat business, which means long-term revenue. Businesses that have strong cashflow are the ones that are around for decades, repeat business greatly improves cashflow. BEST MOMENTS “You only really need a handful of repeat clients in this game.” “It's all about onboarding that one client. Doing a great job at the beginning.” “Seeing the property firsthand, understanding the surrounding area and evaluating the overall condition. It's just crucial.” “By ensuring that the properties that we recommend are of top quality, we're protecting the relationship that we've made with that client.” “Just telling them about a few local restaurants, stuff like that…can make them feel a lot more valued.” “There's no point in just asking for feedback. You've got to act on the feedback.” LINKS FREE Airbnb Blueprint Coaching Community - https://www.facebook.com/groups/2342454789487705 HOST BIOS Alex & Pooh have built a portfolio of over 16 Serviced Accommodation Units and 10 Buy-To- Lets collectively over the last 5 years. - This AirBnB Business has allowed each of them to create their own tailor-made ‘lifestyle by design.’ Pooh chose to escape the corporate life as an electrical engineer instead to spend his time at home with his young and growing family, and Alex likes to spend most of his time in sunny Spain enjoying his love for road cycling or even hiking in the Tramuntana mountain ranges. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.untk/