How to Make Mediocre Agents Great (Possibilities)

from Call Center Confidential · host Trey_Briggs

In this super-informative episode, Trey discusses overcoming the call center industry's greatest challenge- how to make mediocre agents great on the phone along a clear path to ensuring every agent within a group consistently delivers only the highest standard of courtesy and professionalism at every moment of every call they handle daily. Check it out!

Episode metadata supplied by the publisher feed · Published Aug 18, 2024

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How to Make Mediocre Agents Great (Possibilities)

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This episode is 18 minutes long.

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This episode was published on August 18, 2024.

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