How to Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

from Call Center Confidential · host Trey_Briggs

In this super-informative episode, Trey Briggs breaks down some misguided narratives that have led our industry astray regarding how to best approach agent training and performance management. Check it out!

Episode metadata supplied by the publisher feed · Published Oct 25, 2024

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How to Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

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This episode is 18 minutes long.

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This episode was published on October 25, 2024.

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