How to Make Sure 100% of Your Patient Calls Get Answered (ft. Cory Pinegar and Dr. Deren Flesher)

About 32% of phone calls go unanswered in the average dental office. After hours? It’s basically zero. On this episode, we talk through why the front desk model most offices still use just can’t keep up anymore, what COVID permanently changed, and why missing calls isn’t about a lack of effort...it’s about the system. We’re joined by Cory Pinegar, whose company Reach hires and trains virtual assistants for dental offices, and Deren Flesher, founder of Airo Dental, an AI receptionist platform. Together, we debate what still needs a human, what doesn’t, and how practices are combining VAs and AI to realistically get to a 100% call answer rate. A Big Thank You to our Sponsors! Darkhorse Tech — The Dental IT company we've used in our practices for years and trust. Listeners get their first month free with Darkhorse https://darkhorsetech.com Nadapayments — simple, transparent payment processing. They've saved us over $20,000 in the first year. Listeners get to start at $25/month + 1.5% + $0.25 per debit transaction. No other fees. https://nadapayments.com