How to Make Tough Decisions as a Manager

There are no simple answers for the tough decisions that managers face. Harvard Business School professor Joe Badaracco says that hard and fast rules only go so far in these sorts of situations. In this episode, he explains how to approach what he calls “gray-area decisions.” First, gather as much information as you can, taking different perspectives into account. Then, consider the consequences of the different possible actions you can take, the values of your organization, and your own personal values.