How to Make Your Parts Business Successful in the 2020s

Send us Fan MailEpisode 37: The trucking industry started to really change in 2010. The introduction of more emission control technology was just the beginning. Truck manufacturers have rapidly adopted multiple forms of technology and this has transformed modern commercial vehicles and honestly, we haven’t seen anything yet.    In the next decade, we are going to see an acceleration of this trend. If you are involved in any part of the maintenance and repair cycle from diesel technicians doing the work to heavy-duty parts manufacturers and distributors supplying the parts the one thing you can count on in the next few years is that everything is going to change.  What can we do to not only weather the storm of change driven by technology but thrive?  To help us answer that question I would like to introduce Lindsay Duran, Chief Marketing Officer at Zilliant.   Question 1:What does the data tell us about customer churn and missed opportunities on pricing and margin?  Question 2: If we raise prices won’t we lose sales?  Question 3: How do we combat the “race to the bottom”? Question 4: What data should people start with when trying to address these issues we’ve been speaking about?  Question 5: How much of an impact does a small adjustment in margin have on your overall profitability? Question 6: What is going to change the most in the way people buy parts in the next 5-years and what can manufacturers and parts distributors do to adapt? Question 7: If there is one thing you want the listeners to take away from today’s conversation, what is that one thing? To learn more about Zilliant, go to Zilliant.com.   Resources Mentioned in this Episode: ·         The Price Advantage·         Episode 31 – Disaster Avoidance with Dr. Gleb Tsipursky Next Steps:Visit HeavyDutyPartsReport.com to subscribe, rate, and review the podcast on your favorite podcast player. If you would prefer to watch these episodes go to The Heavy-Duty Parts Report YouTube Channel, subscribe and make sure to click the bell so that you are notified when a new episode goes live. This Episode is Sponsored by FULLBAY:If you own or operate a heavy-duty repair shop you should check out this game-changing, cloud-based solution. You can have it all; efficient techs, faster invoicing, better inventory tracking, and more time with your family. To learn more, go to Fullbay.com/hdpr today. Disclaimer: This podcast and description may contain affiliate links, which means that if you click on one of the product links, The Heavy-Duty Parts Report may receive a small commission. Follow the podcast to never miss an episode. If you'd like to work with Jamie Irvine directly, you can schedule a meeting with him today.