How to Manage a Social Media Crisis on Twitter [PODCAST]

(http://gloriarand.com/wp-content/uploads/2015/11/social-media-crisis-400x400.jpg) Twitter can be an awesome marketing tool for small businesses. But it can all fall apart in an instant when an errant tweet either by one of your team, a disgruntled customer or some other person causes a full-blown social media crisis. In today's podcast episode, I share some tips from an infographic ActOn Software (http://www.act-on.com) put together that describes how you can manage a social media crisis on Twitter. You can listen to the episode above, or on iTunes (https://itunes.apple.com/us/podcast/write-sell-succeed!/id1017711188?mt=2) or Stitcher (http://www.stitcher.com/s?=69738&refid=stpr)(where I'd LOVE to get your reviews when you have a moment.) Further reading and resources relevant to this episode: Top 3 Reasons Why Your Company Needs an Advertising Agency (http://gloriarand.com/company-needs-advertising-agency/) (http://gloriarand.com/wp-content/uploads/2015/11/social-media-crisis-infographic.jpg)