How to Manage a Team Member Who Always Says They Know

Lucas and Luna tackle the subtle challenge of managing a direct report who responds to every suggestion with 'I know.' Drawing on research from Stanford's Carol Dweck on fixed vs. growth mindset and a 2025 study on feedback receptivity from the Journal of Applied Psychology, they break down why this habit emerges and three concrete micro-interventions managers can use. Lucas shares a case from his own early management experience at a mid-size media company where a senior reporter's 'I know' reflex was masking imposter syndrome, not arrogance. Luna offers a counterpoint from her time in tech consulting, where a teammate's constant 'yep, got it' was actually a sign of overwhelm. Together they explore how to distinguish between defensive, dismissive, and overwhelmed variants, and how to change the conversation dynamic so feedback actually lands. No buzzwords, no scripts—just practical moves for a frustrating but common people-management moment. #Feedback #Management #GrowthMindset #DifficultConversations #ImposterSyndrome #CarolDweck #Coaching #Leadership #MondaysWithFexingo #PeopleManagement #FirstTimeManager #TeamDynamics #FeedbackReceptivity #PsychologicalSafety #CareerGrowth #FexingoBusiness #BusinessPodcast #ManagerSkills Keep every episode free: buymeacoffee.com/fexingo