How To Measure And Improve Customer Experience To Boost Your Brand | #250 Craig Stoss

In this podcast episode, we discuss how to measure and enhance customer experiences to boost your brand. Our featured guest on the show is Craig Stoss, Director of CX Transformation Delivery at Partnerhero.com.On the Show Today, You’ll Learn:Why it is crucial to differentiate CX and support services.Why emotional appeal and clear product info are important.The significance of personalization in customer experience. The ideal company size for superior customer support services. The power of personalized CX for brand loyalty. How to boost loyalty through personalized CX.Links & ResourcesWebsite: http://www.partnerhero.comLinkedIn: https://www.linkedin.com/in/cstoss/X/Twitter: https://twitter.com/stossinsupportTikTok: https://www.tiktok.com/@cscxtipsGet access to more free resources by visiting the podcast episode page atbit.ly/46UpWDlSubscribe & Listen Everywhere:Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | Amazon Music/Audible | Google PodcastsEpisode SponsorsPartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand’s customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Visit us at: https://pages.partnerhero.com/ecommerce-coffee-break Talk to us, and lets create a tailored customer support solution for you!Lantern: Explore Lantern, the Shopify app that will revolutionize your store’s shopping experience. Utilize AI-generated quizzes, intuitive flow builders, and precise result paths to decode your shopper's needs. Gather emails and use platforms like Klaviyo, to seamlessly curate tailored interactions, deepening the bond with your customers. No coding, just pure strategic enhancement. Visit https://trylantern.com/ and message their support with “I want my coffee break time” for an extended 30-day free trial.I'd love your feedback. Tap the the link to send me a text.______________________________________________________LOVE THE SHOW? HERE ARE THE NEXT STEPS!Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!   Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts   Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/   Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak   Partner with us: https://ecommercecoffeebreak.com/partner-with-us/