How To Measure Your Customer's Experience

Today I’m sharing how to measure your customer’s experience because we all know it’s cheaper to retain a customer than it is to acquire a new one and in order to keep our retention rates high, it’s important for us to create a WOW experience for them!In this episode:The ways and metrics necessary that you can do internally and externally.How to use customer satisfaction scores and what they are.Ways to use a net promoter and customer effort score.How to determine how much a customer is “worth” to a business.What customer churn rate is and how to track customer retention. How to use customer support ticket trends to identify what is impacting the customer experience.I highly encourage you to start measuring your customer experience so you can make the necessary business improvements to retain more clients & generate more revenue.Cheers to WOWing your customers. Until next time! Let’s grow your business together!SHOW NOTES: https://themichellefernandez.com/podcast/189Ready to Scale Without the Tech Overwhelm?You can't truly scale a profitable business without a systematic way to bring in new leads and clients every day. If you're ready to grow faster, reach more clients, and simplify your processes, OptimaFunnels is here to help. This all-in-one platform makes building high-converting sales funnels and automating your marketing a breeze, saving you time and money.Head over to OptimaFunnels.com to learn more and start your journey toward a simpler, more profitable business today!Leave a Review or Share Your ThoughtsIf you found this episode helpful, I’d love to hear from you! Leave a review or comment below. What resonated with you? What’s one thing you’ll be trying in your business? Your feedback helps me create more of what you need to grow your business!CONNECT WITH MICHELLE:Instagram: @themichellefernandezWebsite: themichellefernandez.com