EPISODE · Sep 19, 2024 · 12 MIN
How to Navigate the Transition from On-Premise to Cloud Contact Centers
from CX Today · host CXToday.com
CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud.In this conversation we cover:The reasons enterprises stay on-prem or move to the cloudThe challenges of moving to CCaaS and what companies can expect from it, including pitfallsTop tips on starting the journey
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How to Navigate the Transition from On-Premise to Cloud Contact Centers
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