How to “Operationalize” Empathy in the Workplace ft. Minter Dial Purposeful Empathy Hosted by Anita Nowak

Watch this episode if you believe empathy has an important role to play in business. Minter Dial is the author of Heartificial Empathy, a book that explores AI, business, and "empathic machines." In this episode, he describes four personal empathy practices and explains how to operationalize empathy in the workplace. He also shares a vivid story about empathic communication with his team in New York City, on the heels of 9/11. 00:00 Introduction 00:27 About Minter Dial 01:17 Minter's definition of empathy 02:28 Minter's four empathy practices 05:52 Why is it important to practice self-empathy? 10:16 Why Minter loves "Green Conversations” 12:48 Why and how to promote empathy in the workplace 16:25 How does Minter help workplaces operationalize empathy? 20:00 Minter describes how empathy played out on 9/11 in New York 23:38 Minter’s thoughts about empathic machines and AI 26:33 Is Minter hopeful about the future of empathy? 28:44 Minter’s Purposeful Empathy Story CONNECT WITH MINTER ✩ Website https://minterdial.com/ ✩ LinkedIn https://www.linkedin.com/in/minterdial/ ✩ Instagram https://www.instagram.com/mdial/ ✩ Twitter https://www.twitter.com/mdial/ ✩ Facebook https://www.facebook.com/minterdial ✩ Youtube Channel https://www.youtube.com/c/MinterDial/ ✩ Speaker reel https://youtu.be/JFQNpBsrgjw CONNECT WITH ANITA ✩ Email [email protected] ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩  https://twitter.com/GrandHeronIntl To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A Video Edited by David Tsvariani