How to Raise Your Prices Without Losing Customers: A Step-by-Step Framework episode artwork

EPISODE · Jul 30, 2026 · 18 MIN

How to Raise Your Prices Without Losing Customers: A Step-by-Step Framework

from Built Different · host Marcus Chen

Ready to double your profits without doubling your workload? Marcus Chen reveals the exact email he sent customers when raising prices by 25%, plus the psychology tricks that made 95% of them stay. Most business owners wait years between price increases and lose thousands in potential profit. 🎯 What You'll Learn: • The "monthly breakdown" trick that makes any price increase feel 40% smaller to customers • Why raising prices annually actually builds customer trust (counterintuitive but true) • Marcus's exact 4-step framework that preserves relationships while boosting margins • The biggest pricing mistake that kills customer loyalty instantly 👤 Perfect for: business owners, freelancers, and entrepreneurs who know they're undercharging but scared to do anything about it. 📍 Chapters: [00:00] Marcus Chen's $47K pricing revelation [01:45] Why your customers expect price increases [03:30] The psychology behind the "monthly breakdown" method [05:15] The exact customer email template that works [07:00] How to handle the inevitable pushback [09:30] Real numbers: what to expect when you raise prices [11:00] Action steps you can implement this week Marcus breaks down the math that'll change how you think about pricing forever. A 10% price increase typically boosts profits by 30-50% for service businesses. The catch? You need to frame it right, time it correctly, and prepare for customer reactions. This isn't theory. Marcus shares the actual letter he sent when raising prices across his restaurant chain, plus what happened next. You'll get the psychological triggers that make customers say "okay" instead of "goodbye," and why waiting too long between increases actually hurts your business relationships. 🔔 Never miss an episode: Follow Built Different on Spotify and turn on notifications. New episodes drop daily, your next breakthrough insight is one tap away. 🔍 Topics: pricing strategy, customer retention, business growth, profit margins, entrepreneur mindset Listen on your favorite app at Built Different ------- Keywords: practical entrepreneurship, business growth, startup lessons, business mindset, business breakthrough Learn more about your ad choices. Visit megaphone.fm/adchoices

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