How to Scale a Service Business - With Phil Schiller, English Coach (ENG) | Alan Frei Podcast

How do you scale a service business when the product is literally your voice, without losing the personal touch that made it work in the first place?In this episode we talk with Phil Schiller about building Phil's Conversation, his path from English teacher to founder of his own communication coaching business, and why confidence, not perfect grammar, is what actually gets people judged, online and off.It's about turning years of classroom teaching experience into a scalable coaching brand, the leap from being employed to being self-employed, and why so many capable people hold themselves back on social media simply because they're afraid of how they sound. At the same time, we talk about why communication is becoming a core business skill in an AI-driven world, and what founders can learn from a language coach about clarity, impact, and personal branding.Further topics in this episode:- From English teacher to founder: building "Phil's Conversation"- Why confidence matters more than perfect English- How communication shapes the way you're perceived on social media- Scaling a one-person service business without losing what makes it personal- What AI means for language learning and communication coaching- Turning personal expertise into a business people actually pay for