How to Show People They Matter in 3 Small Moves | Zach Mercurio

Only 39% of employees strongly agree that someone at work cares about them as a person, and that number has fallen faster than any other engagement measure since 2020.Zach Mercurio, organizational psychologist and author of The Power of Mattering, joins Ashish Kothari to explain why billions spent on recognition platforms and perks can't fix what only an interaction can, and shares the three research-backed practices leaders use to show people they're noticed, affirmed, and needed.You'll discover why people need to feel valued before they can add value, the "noticing notebook" that transformed a factory team, and the five words that instantly show someone they're relied on. If you lead people and want performance without burning them out, this conversation is for you.What You Will Learn:Value people before they perform, not after.Zach's research shows feeling seen and valued is what fuels performance, not a reward for it. Start with who someone is, not what they produce.Mattering is built through interactions, not programs.Belonging and inclusion respond to initiatives. Mattering, the sense that the group wouldn't be complete without you, is built one conversation at a time. Spend less on programs and more on your managers' daily interactions.Upgrade your thank-you with four parts.Name when and where it happened, the specific behavior, the person's unique gift, and the impact it made. "Good job" is appreciation. This is affirmation: it shows people exactly how they made a difference.Say the five words: "if it wasn't for you."Needing is the practice leaders score lowest on. Tell someone what wouldn't have happened without them. Tell people what you missed when they were gone. Being relied on, and knowing it, is one of our deepest needs at work.Episode Chapters: – 4-5 key stamps (Key moments YouTube)(00:29) Janitor study: a moment of mattering, a 30-year career(08:04) What mattering is(10:40) Why feeling valued comes before adding value(15:38) The three practices: noticing, affirming, and needing(17:47) The biggest gap: showing people they're relied on(36:45) Affirming: proof of impact and the four-part thank you(44:56) $50b in recognition can't replace one caring interaction(51:23) Three anti-mattering forces: distraction, busyness, and AIResources:Connect with the GuestLinkedIn: Zach MercurioRecommended Reading: The Power of MatteringHow Leaders Can Create a Culture of SignificanceConnect with the HostLinkedIn: Ashish KothariWebsite: Happiness SquadBook: Hardwired For HappinessYouTube: Happiness Squad ChannelTEDx: How to make flourishing your competitive edgeIf this conversation sparked something for you, please subscribe and leave a review, it takes 30 seconds and helps more people discover the show.