How to Start the Hard Conversation (and Actually Finish It)

Kimberly Perez explains why leaders who avoid hard conversations usually aren’t lacking courage but a clear framework. She lays out three essentials for success: know your intended outcome, create a safe space for honest feedback, and be willing to change your perspective. Practically, Kimberly advises saying less, opening with an observation (not an accusation), and pausing to listen—because the conversation happening in your head is already costing you progress.