How to talk to customer service – and actually get what y...

What this episode covers

Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.See pcm.adswizz.com for information about our collection and use of personal data for sponsorship and to manage your podcast sponsorship preferences.NPR Privacy Policy

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Frequently Asked Questions

How long is this episode of Life Kit?

This episode is 16 minutes long.

When was this Life Kit episode published?

This episode was published on March 17, 2022.

What is this episode about?

Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.See pcm.adswizz.com...

Can I download this Life Kit episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.