How to Train Hotel Staff to Sell More | Geoffrey Toffetti

From hotel valet to CEO of one of the world’s leading hospitality training companies, Geoffrey Toffetti’s journey is a masterclass in resilience, ambition, and the power of upselling. In this episode of Talking Hospitality by Schulering HUB, Geoffrey shares with Mauricio how a single skill, upselling at the front desk, transformed his career and eventually scaled into a training platform that has helped more than 2,500 hotels worldwide boost revenue, staff morale, and guest satisfaction.We discover the biggest challenge hotels face when engaging staff in selling more, and Geoffrey offers two proven solutions that balance guest experience with revenue growth. Independent hoteliers will also learn three actionable steps they can apply tomorrow to turn their front desk into a revenue-generating hub without compromising service quality.If you’re a hotel manager, GM, or independent hotel owner looking to improve staff performance, reduce turnover, and train your team to upsell with confidence, this episode is packed with practical strategies you can implement right away.If you like this episode, please send it a colleague, and follow our show. It would mean the world to us.Learn more about FPG:https://frontlinepg.com/Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.