How to transform vision into value

from Service Design 2012 Presentations · host UX Australia

This presentation shines the light on what's missing in turning A customer experience vision into tangible business value. How do you use all that is good and useful from typical customer experience approaches? How do you add commercial rigour and the hard core analytics in a way that one competency doesn’t dominate the other? What is the secret in bringing together the skills and perspectives that result in a great customer experience and an equally great commercial outcome?

Episode metadata supplied by the publisher feed · Published May 16, 2012

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How to transform vision into value

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