EPISODE · Apr 28, 2025 · 51 MIN
How to Treat Employees Like Customers
from HR Leaders
In this episode of the HR Leaders Podcast, we sit down with Stephan Meier, Professor at Columbia Business School and author of The Employee Advantage, to explore how employee-centric strategies are reshaping the workplace. Stephan shares how behavioral economics, employee experience, and business strategy intersect, and why treating employees like customers creates competitive advantage.🎓 In this episode, Stephan discusses:The myth of the purely rational workerWhy employees are the new customersWhy ping pong tables don’t fix toxic culturesHow personalization transforms engagementLessons from customer-centricity applied to employee experienceSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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What this episode covers
Stephan Meier, Professor at Columbia Business School and author of The Employee Advantage, joins the HR Leaders Podcast to discuss why putting employees at the center of strategy boosts engagement, productivity, and innovation. He unpacks the myths of the rational worker, the power of personalization, and how data-driven employee experience mirrors customer-centric models.
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How to Treat Employees Like Customers
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