How to Turn Your Customers Into Lifelong Fans with Joey Coleman

Do you ever lose customers? Would you like to learn how to create a customer experience that keeps them working with you instead of leaving? In this episode, Joey Coleman walks us through the 8 phases of customer experience. By the end of this episode, you’ll have everything you need to be able to not only keep your customers but also ensure they have an incredible experience along the way!MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/62Key Takeaways01:23 - How the eight phases of customer experience create lifelong fans03:16 - Why the future of business is human to human06:46 - Why the first 100 days are critical for customer retention12:02 - An overview of the eight phases of customer experience18:32 - Assess: Lead with customer outcomes instead of product features23:24 - Admit: Make it easy for customers to buy from you25:46 - Affirm: Address buyer’s remorse immediately28:57 - Activate: Create a remarkable first interaction31:38 - Acclimate: Guide customers through every step of your process34:50 - Accomplish: Identify and celebrate the customer’s true goal38:57 - Adopt: Build the trust that creates loyal customers41:42 - Advocate: Turn loyal customers into referral sources45:00 - How handwritten thank-you notes strengthen customer relationships47:16 - Raising the standard for customer experienceMORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/62PodMatch has officially launched a podcast network for independent interview-based podcasts! To apply to be part of the network, please visit https://PodMatch.com/network and press the "Join Network" button in the top center of the screen. While you're there, be sure to check out some of the incredible shows in the network!