How To Unite The Cultures Of Different Care Providers Into One

This episode of the Care CEO Success Stories podcast features John Godden, MBE, CEO of Salutem Care and Education, a leading provider of care and education services. With a strong passion for improving the lives of others, John has dedicated his career to making a meaningful impact in the healthcare and education sectors, and was awarded an MBE for services to the care sector during the COVID-19 pandemic. John's leadership has been instrumental in shaping Salutem Care and Education into a provider focusing on a person-centred approach and commitment to promoting independence, choice, and dignity for the individuals it supports. Under his guidance, the company has expanded its services, establishing a strong presence in the care and education sectors across the country. By fostering a culture of continuous improvement and professional development, John ensures that Salutem Care and Education remains at the forefront of delivering good-quality care and education services. In this episode John shares his thoughts and experiences on uniting the cultures of different care providers, including: •   How Salutem Care and Education was formed by merging three private providers and one charity provider, with the goal of creating one successful specialist care provider. •   Bringing together different providers with their own cultures and challenges into a single organisation with its own culture. •   The strategy incorporated acquiring existing operators that need upgrades in management, capital, culture, and environments. •   The importance of creating a unified culture appropriate for the care sector •   The process of building a culture involved distilling the shared values through conversations and identifying the right set of priorities. •   Overcoming hiccups included changing behaviours, addressing reticence to corporate involvement, and balancing employment packages for different services. •   The dedication and resilience of the care staff during acquisitions. The podcast also discusses the importance of open communication, feedback loops, and facing challenges head-on to create a positive and united culture in a specialist care provider.