How to Use Chatbots to Enhance Your Guest Communication | Ep. #260

In times of crisis, we look to alternative technology to increase efficiency and reduce costs. This crisis is no different and I’ll explain why and how to use chatbots as your first step.It has been shown that hospitality properties that adapt quickly and decisively in times of crises to new concepts, later reap the rewards. If you want to stand out, it’s not the time to play it safe, instead, now is the time to expand your reach.Once we reach the post-pandemic era, newly implemented technologies will become the new norm and taking an early digital leap will set your property ahead of your competitors. Chatbots are a great place to start.Why chatbots?Artificial intelligence has been named the most promising technology of the past few years. We have and will continue to see a rapid increase in the use of AI in all sorts of platforms, messaging is no exception.AI-driven chatbots are a way to streamline guest communications, whether before, during or after their stay.Since the beginning of the pandemic, we have developed new digital habits, most of which include our mobile phones, like scanning QR codes for restaurant menus, video calling, not to mention a huge uptake in messaging use. Your post-pandemic guest will expect to be able to request services or ask questions through messaging channels instead of having to line up at the front desk.Continue watching or reading and I’ll share the uses and benefits of chatbots...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-use-chatbots-to-enhance-your-guest-communication-260Post COVID-19 Action Planhttps://KeystoneHPD.com/PostCovid19ActionPlan Get Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herekeystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/NbbVltWbnVEA Division of Keystone Hospitality Property Development