How to use customer reviews to your advantage

Can your restaurant use customer reviews to manage their business? This week’s episode of the Restaurant Business podcast A Deeper Dive features Avi Goren, the cofounder and CEO of the hospitality technology company Marqii.  Marqii does a few things, such as automating updates on menus and location data. But it also has a product that helps operators manage and track reviews. We spoke with Avi at the recent FSTEC conference in Dallas about this because we’re fascinated by the impact reviews can have on restaurants, both good and bad.  Avi and I talked about reviews, their impact on restaurants, and how operators can use them to help manage their business. We talk about best practices and how a bad review isn’t necessarily a death knell. We’re talking restaurant reviews on A Deeper Dive so please check it out.