How to Use NPS in Family Law to Measure Client Satisfaction - #34

Send us Fan MailThe most famous client satisfaction number in the world is Net Promoter Score (NPS).The survey question is: "On a scale of 1 to 10, how likely is it that you would recommend this company to a friend or colleague?"Responses of "9 or 10" equal a promoter.  "7 or 8" is a neutral.  6 or less is a detractor.  Blend all the responses and get your NPS. We have made this single question the cornerstone of the Sterling Family Law client strategy.In this episode, my partner, Tony Karls, and I break down everything we have learned over the past decade in implementing NPS into our family law practice.----------------------Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? Follow these steps:  1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  3. CONNECT WITH US: LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls4. TELL US WHAT YOU WANT:  Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.