How to use the Customer Experience Formula to create Wow! for Customer Loyalty - Episode 99

If you meet ALL customer expectations, congratulations the customer considers that to be an average customer experience and they are only 42% likely to be a repeat customer and only 32% likely to recommend you to their friends and family. In this episode, Jay takes a deep dive into the Customer Experience Wow! formula to show you how to create customer loyalty and spark word-of-mouth conversations about your business. He will introduce two tools to you to help you take your business' customer experience from ordinary to Wow! Download-able worksheets are available in the show notes at website: TheMarketingSpot.com/blog In this episode: Customer loyalty and word-of-mouth statistics What is customer loyalty? The Customer Experience Formula How to take your experience to the Wow! level The two biggest factors that determine experience Wow! Tools to improve your customer experience.