How To Win With The Art of Hospitality - Bashar Wali, Practice Hospitality

In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares why "shock and awe" tactics often fall flat and why simple gestures can elevate the ordinary into something memorable.Listeners will learn:Why true loyalty isn't earned with points but with something far more profound that taps into our human nature What we can learn from the world of theater Why it's easier than ever to build guest relationshipsThe importance of being nice and training employees on emotional intelligence, self-awareness, and empathyHow hotels can use technology to remove friction and create opportunities for meaningful engagement Mentions:Aman New York (15:44)Fifth Avenue Hotel NYC (15:55)RH Guesthouse (16:05)Faena Hotel New York (16:08)W Hotel Bangkok (03:16)American Airlines Concierge Key program (07:38)The Hollywood Roosevelt Hotel (06:35)Les Schwab Tire Company (16:55)Peninsula Hotel Beverly Hills (21:58)Marriott Hotels (22:50)Nike (25:25)Maslow's Hierarchy of Needs (27:29 and 31:11)Starbucks (32:14) A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands