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How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo

EPISODE · Dec 7, 2019 · 22 MIN

How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo

from Punk CX: Customer Experience Insights with Adrian Swinscoe

Today’s interview is with Anthony Soohoo, Co-Founder & CEO of Dot & Bo, a curated and thematic home design and furniture shopping experience that is particularly targeted at millennials. Anthony joins me today to talk about what customer service means to Dot & Bo, why millennials, what they have learned from their experience and what the future holds. This interview follows on from my recent interview – Proactive customer service drives retention, advocacy and growth – Interview with Monica Higgins of eSalon – and is number 178 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

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This episode was published on December 7, 2019.

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